Frequently Asked Questions

Frequently Asked Questions2019-11-26T18:32:15-05:00

Frequently Asked Questions


What is

The concept grew from a desire to help those in the Towing industry have a simple, inexpensive solution that could help them attract new customers.  One of’s co-founders operated and managed several towing & transportation companies in the Northeast US, and understands the daily challenges faced by towing company owners and operators.  Combined with his experience in the technology sector, and the team at Refined Impact™, was started and is already helping Towing companies grow and prosper in today’s economy.

Our mission is to handle every aspect of your online presence for you, so you can focus on running your company.


What’s included in my membership?2019-11-26T18:20:52-05:00

You’ll receive a custom HTML5 website, setup and management of a Google AdWords advertising campaign, social media channel setup, and more. You’ll be assigned a dedicated Google™ Certified marketing consultant to work with you and make sure you’re doing all the right things to increase exposure and revenue!

Click here to view a full list of features included with your membership.

Do you provide support?2017-04-20T23:54:23-04:00

Yes, you have full access to the support team, comprised of marketers, developers, and experienced towing industry professionals.  Just give us a call or send us an email!


Am I locked into a contract?2017-04-20T23:52:05-04:00

No, there are no contract terms…period.  We’re confident in our ability to help you grow your company, and want to prove that month after month.  We don’t require any long term contracts, you’re free to cancel at any time if you feel that is not the right fit for your company.

I’m ready to get found online. How much does it cost to become a member?2018-03-13T13:09:40-04:00

Your membership is $499/month.  This gives you ALL the features and benefits including website payment processing, Google AdWords advertising management, social media setup, and our industry exclusive Cash Call Generator™ system!

Your Marketing Specialist will analyze your market and develop a digital advertising strategy, which includes a recommended PPC budget.  You will always have control and final approval of the budget, and can change it at any time. The ad spend is billed to you directly from Google, and there are no markups, so you can see exactly what you’re spending on your ads.

We also offer graphic design, photography, and video services to our subscribers at special rates.  Contact a Team Member for more details.

What happens after I sign up?2017-04-20T23:24:47-04:00

A Team Member will call you and gather the information necessary to start building your website, social media channels, and Google AdWords campaign.  We discuss design ideas, social media strategy, and determine the target area for your Google advertising.  Then you sit back and relax as the team takes care of everything!

Do you outsource any of your work?2017-04-20T23:54:46-04:00

No, we do not outsource any of our work.  We understand how important it is to be able to communicate with the people that are responsible for growing your business online.  We are all US Based, and accessible by phone or email for any questions (or just to say hello)!

Custom Website and Design Process

How long before my new website is up and running?2018-03-13T13:06:28-04:00

If you don’t currently have a website, can secure a domain and have a temporary website up and running for you within 48 hours of sign up!

A complete custom website with all the necessary features your towing company needs cannot be built in 24 hours (no matter what those other guys tell you).  Our team of designers and developers get to work immediately once you sign up, with a design draft typically delivered in less than 7 business days.

If the design draft meets your approval, we begin building the full site and launch as soon as it’s ready.  Depending on whether you have any changes to the final draft, your website could launch as early as 2 weeks from the approval of the initial draft!

Your dedicated marketing consultant will be in touch with you throughout this process to set up your social media channels and Google™ AdWords campaign, so everything is ready to work together to start attracting new customers!

Do you update my website for me?2018-03-13T13:10:40-04:00

Yes, our team handles all your website updates for you!  One hour of website updates and maintenance is available for you each month, so you can always have the most up-to-date content on your site!

You just have to give us a call or shoot us an email and let us know what to change.  For example, changing an image or your hours of operation.  We can modify almost anything on your site, all included in your membership!

Are there additional fees to host my website?2018-03-13T13:11:08-04:00

No! Hosting is included for FREE with your membership!

What is the 5-Star Review Feed?2017-04-20T23:23:44-04:00

We understand that most satisfied customers don’t take the time to review your business, leaving you with the rare unhappy customer slamming your company online.  This is a challenge faced by ALL businesses, but particularly hurts those of us in the towing industry where customer service plays an important role in attracting new business.

The 5-Star Review Feed provides a platform to highlight your best reviews from across the web.  It aggregates your great reviews and feedback from across the web and displays them on your website so new customers can see the quality of customer service you provide.

You’ll also have your own review platform built into your new website, eliminating fake reviews and reviews from competitors who are trying to harm your company’s reputation.

What is Cash Call Generator™?2017-04-20T23:24:17-04:00

Cash Call Generator™ is our industry exclusive formula for helping you perform more cash calls!  Utilizing a process of proven Google AdWords targeting, we drive mobile-user traffic to specific landing pages on your website that give customers the ability to request a tow and pay for service right from their smartphone!  Payments are processed securely on your website, and payment confirmation is instantly sent to you and your dispatcher.  Customers receive an email receipt, with links to leave a review and provide feedback on their experience!

No cell-phone card readers, no expensive equipment, and no more missing cash at the end of the day!


Social Media

Google Advertising

Where will my ads be shown?2017-04-20T23:46:38-04:00

Your ads will be shown across the entire Google™ Search Network, within the geographic area you service, when people search for your services. As an example, your ads could show up when someone searches Google for “towing company near me”, or “best local towing company”. Your dedicated Marketing Consultant will discuss specifics with you to make sure we’re targeting the right area and keywords.

What is a landing page?2017-04-20T23:22:11-04:00

Often the most important part of a Google™ advertising campaign, a landing page is the page on your website where potential customers arrive after clicking on an ad.  Most companies will just send your ads to your homepage, and they could be costing you a lot of money in lost ad spend!  A landing page should almost always be a page developed specifically for your advertising, and NOT your home page!

At, we always create landing pages specifically for your advertising campaign so we’re sure that your advertising dollars are spend wisely!

Is my Google AdWords ad spend included in my membership?2018-03-13T13:13:59-04:00

Other companies “include” a small monthly ad spend, but all they’re really doing is increasing their prices to cover that amount PLUS their processing fees.  At, we believe in transparency.  You approve your ad spend, there are no minimum or maximum daily amounts, and it is billed directly by Google.  You will work closely with your dedicated Google Certified marketing consultant to monitor and adjust your ad spend to achieve the best return on investment.

We never exceed your ad spend without your approval, and we never charge you more if your ad spend increases.


Online Payment Portal

What credit cards can I accept?2017-04-20T23:43:18-04:00

You’ll be able to accept all major credit cards including Visa, Mastercard, Discover, and American Express.

How long does it take to get my funds?2017-04-20T23:42:26-04:00

Funds are processed by Stripe at the end of every day, and are typically deposited into your bank account within 2 business days. Pretty quick, right?

What are the fees for credit card processing?2017-04-20T23:23:38-04:00

The Online Payment Portal utilizes Stripe, the new standard in online payments, so you can accept ALL major credit cards.  Stripe is a secure platform that offers simple pricing with no monthly fees.  You can view Stripe’s current rates on their website at

Ready to get hooked up?

Get Started Now!

No contracts, cancel anytime!